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Privacy Policy

Data Privacy Policy

At Software Ventures International (“SVI”, "We," "us" or "our"), your privacy is of utmost importance. This Privacy Policy ("Policy") outlines how we collect, protect, use, and share your personal information when you interact with our websites, applications, platforms, products, and services.

Our Approach to Data Privacy

This Policy is intended for individuals in the Philippines and complies with the Data Privacy Act of 2012 (R.A. 10173) and other applicable laws and regulations. When accessing our products or services outside the Philippines, you acknowledge and agree that your data may be processed according to Philippine standards.

What We May Collect

When you avail of our products and services, or interact with our employees, representatives, agents, and service providers, we may collect the following types of data:​

  • Personal Information: Name, contact details, address, gender, birthdate, nationality, marital status.

  • Account and Transaction Information: Activities, movements, and interactions with third parties such as merchants and utility companies.

  • Biometric Data: Digital photos or other identifiers for secure interactions.

  • Government Identification: Details from ID documents provided for verification.

  • Financial Data: Payment details, transaction history, and related financial information.

  • Device Information: IP address, browser type/version, operating system, and other machine identifiers.

  • Location Data: If you use location-based services, such as branch or office locators.

  • CCTV Footage & Voice Recordings: Observed at our premises or via service calls.

  • Feedback & Opinions: Comments, survey responses, and other interactions with our representatives.

​We may also collect non-personal information (e.g., device data and browsing behavior) from your interactions with our digital platforms using tools such as cookies or web analytics.

How We Use Your Information

The information we collect enables us to:

  • Approve, facilitate, and process applications, transactions, and account activities.

  • Respond to inquiries, requests, and complaints, improving customer interaction processes.

  • Send statements, billing notices, and updates necessary for continued use of our services.

  • Conduct research to refine our products and services for your evolving needs.

  • Perform profiling, behavioral modeling, and analytics to recommend suitable services.

  • Enhance your experience at various touchpoints.

  • Determine the effectiveness of our marketing campaigns.

  • Provide location-based services and tailored content.

  • Safeguard against misuse or fraud related to our products and services.

  • Comply with operational, regulatory, and legal requirements (e.g., anti-money laundering laws, tax compliance, sanction screenings).

  • Submit data to authorized bodies such as credit bureaus in compliance with legal mandates.

  • Fulfill other lawful purposes or those explicitly consented to by you.

How We May Share Your Information

We prioritize the confidentiality and integrity of your personal information. Sharing your data is done thoughtfully and responsibly, always under strict obligations of confidentiality. Here’s how we approach it:

  • Within SVI and Our Affiliates: We may share your personal information with subsidiaries and affiliated units. This enables us to gain a deeper understanding of how you use our services, allowing us to enhance existing offerings and provide tailored recommendations for additional products and services that add genuine value to your experience.

  • With Trusted Third-Party Partners: To ensure seamless delivery of our services, we may engage carefully selected third-party partners who operate under rigorous confidentiality standards. These partnerships allow us to improve our solutions while safeguarding your privacy. When appropriate, we share aggregated or anonymous information to refine and innovate our products, services, and content—without compromising your identity.

  • For Your Benefit: Whether facilitating smooth transactions, providing exceptional customer support, or conducting enhancements based on your preferences, our information-sharing practices are designed with your best interests in mind.

We are committed to transparency and integrity in every step of how we handle your personal data, ensuring that any sharing of information remains purposeful, secure, and aligned with your expectations.

When Do We Share Your Information

We do not share personal information with companies, organizations and individuals outside of SVI unless one of the following circumstances applies:

With your consent

We will share personal information with companies, organizations or individuals outside of SVI when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

With domain administrators

If your Account is managed for you by a domain administrator then your domain administrator and resellers who provide user support to your organization will have access to your Account information (including your email and other data). Your domain administrator may be able to:

  • View statistics regarding your account, like statistics regarding applications you install.

  • Change your account password.

  • Suspend or terminate your account access.

  • Access or retain information stored as part of your account.

  • Receive your account information in order to satisfy applicable law, regulation, legal process or enforceable Governmental request.

  • Restrict your ability to delete or edit information or privacy settings.

Please refer to your domain administrator’s privacy policy for more information.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information with companies, organizations or individuals outside of SVI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request.

  • Enforce applicable Terms of Service, including investigation of potential violations.

  • Detect, prevent, or otherwise address fraud, security or technical issues.

  • Protect against harm to the rights, property or safety of SVI, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
 

If SVI is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy

How We Protect Your Information

We fully recognize the importance of safeguarding your personal data, which may include sensitive information such as gender, government-issued IDs, and financial records. We employ a combination of technological, and procedural safeguards to ensure confidentiality and integrity of your information.

  • Employee Training: We regularly train employees on proper handling of personal data.

  • Third-Party Standards: Any third parties engaged to provide services are required to meet our security standards.

  • System Security: We implement encryption, access controls, and monitoring systems to prevent unauthorized access.

How Long Do We Keep Your Information

Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this Policy. We also ensure retention complies with applicable laws and regulations. Once the retention period ends, or upon your request, your data will be securely disposed of.
 

We assure you that your data will never be used for purposes outside the scope of this Policy.

Your Rights

We respect your rights to privacy. You may:

  • Request access to or updates of your personal information in an easy-to-understand format.

  • Opt-out of receiving marketing communications and data-sharing with affiliates (when not legally required).

  • Withdraw consent for data processing, except where processing is mandated by law.

  • Request the removal or disposal of personal data, subject to legal allowances.

  • Transfer your data electronically through secure channels.

We may charge a reasonable fee for processing complex requests, and this will be communicated upfront.
 

If you have complaints regarding our use of your data, we will address them promptly. In cases where resolution is unsatisfactory, you may lodge complaints with regulatory authorities such as the National Privacy Commission.

Cookies and Tracking

We use cookies and analytics tools to enhance your experience. You can modify your browser settings to manage preferences.

Cross-Border Data Transfers

Your data may be transferred, stored, or processed outside the Philippines for legitimate business purposes. We ensure compliance with data protection laws in these cases.

Changes to Our Privacy Policy

We may modify or amend this Privacy Policy periodically to align with changes in relevant laws, regulations, or data handling practices. Any updates will be communicated via our website or other official channels to keep you informed.

Policy Updates

We encourage you to review this Policy periodically as changes may occur. Updated versions will be available on our website.

How to Contact Us

For inquiries, feedback, or concerns about our data privacy practices, you can reach us through the following channels:

Email:

sscdpo@svi.com.ph

​

Address:

22F Antel Global Corporate Center,

#3 Julia Vargas Avenue, Ortigas Center,

Pasig City, Metro Manila

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